Appointments should be scheduled at least 24 hours in advance.
You can book your pet’s transport by phone or email, and we’ll confirm your appointment promptly.

Payment Policy

We accept all major credit and debit cards.
A 3.5% processing fee applies to card payments.

Waggin' Taxi proudly serves Howard County and surrounding communities from our Clarksville, Maryland location. Pricing is based on the service zone in which your destination falls. Destinations outside our standard service zones are available by custom quote based on distance, travel time, and scheduling availability.

Waggin Taxi provides safe, non-emergency transportation for pets to and from veterinary appointments and other approved destinations. We prioritize urgent transport requests to help get your pet to care as quickly as possible, based on availability.

• Same-day and emergency requests may be subject to additional fees and availability

Standard Service

Included with every trip:

• Door-to-door concierge transportation

• Assistance from doorway to vehicle

• Safe loading and unloading

• Harness or kennel securement

• Communication with owner

• Coordination with veterinary office if requested

Mobility Assistance

Some pets require additional physical assistance due to age, injury, surgery, or limited mobility.

When safe to do so, Waggin Taxi can provide mobility assistance for pets that require help entering or exiting the vehicle.

Because this service requires additional time and physical handling, the following fees apply:

31–50 lbs ............ $20

51–75 lbs ............ $30

76 lbs+ .............. $40

Advance notice is appreciated whenever possible.

Safe Transportation Guidelines

Waggin Taxi is a non-emergency pet transportation service and is not a veterinary or medical transport provider.

While we are happy to provide Mobility Assistance for pets that need help entering or exiting the vehicle, we are not equipped to transport pets requiring medical support, stretcher transport, or continuous veterinary care during travel.

For the safety of your pet and our team:

• Pets must be able to travel safely in a seated, lying, or secured position during transport.

• Mobility Assistance is available for pets that require physical help entering or exiting the vehicle and may be subject to an additional fee.

• We cannot transport pets that require continuous medical monitoring or specialized medical equipment.

• We do not provide veterinary treatment or medical intervention during transport.

If your pet is experiencing a life-threatening medical emergency, please contact your veterinarian or the nearest emergency animal hospital immediately. Waggin Taxi can provide transportation to the veterinary facility once your pet is stable and able to travel safely.

Need us to wait for your pet?
$15 per 15 minutes (up to a maximum of 1 hour from your scheduled appointment time).

🌎 Service Areas

Service areas may vary based on distance from pickup location.

If your service area is not listed, please contact us for pricing.

Pricing is subject to change.

Please take a moment to review our waiver of liability policy under the terms and agreements before booking. By proceeding with your reservation, you acknowledge that you understand and agree to the terms outlined in our terms of agreement.

We understand that plans can change, and we strive to be as flexible as possible. However, to ensure we can continue offering the best service to all of our clients, we have the following cancellation policy:

1. Cancellation Notice:
   We require a minimum of 24 hours’ notice for any cancellations or rescheduling of appointments. This allows us to adjust our schedule and offer the time to other pets in need of transport. Cancellations made within 24 hours’ of the scheduled pick-up time will receive full refund.

2. Same day cancellations:
   Cancellations made on the same day as the scheduled pick-up time will incur a charge of 50% of the total invoice for the scheduled fare.

3. No-Shows:
   If we arrive for a scheduled pick-up and the pet is not available for transport, a full charge of the scheduled fare will apply.

4. Weather-Related Cancellations:
   In the case of extreme weather conditions or other unforeseen circumstances that may affect safety, we may need to cancel or reschedule your appointment. You will be notified as early as possible. If your appointment is canceled due to weather, you will receive a full refund.

By booking with us, you acknowledge and agree to this cancellation policy. Thank you for your understanding.